Terms & Conditions

Returns and Refunds

We strongly recommend that you consider your purchase carefully. If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase. This option is available for 14 days after delivery. Following the Distance Selling Regulations, we will accept stocked items back even if you have opened the goods to inspect them.

You are entitled to a refund as long as you return your goods within 14 working days from the day of delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession, you must take reasonable care of them and not use them. We will then give you a full refund for the cost of the product minus the delivery charge paid on stocked items. Refunds take between 3-5 working days to be credited to your payment card.

The returned item must be unused, unaltered, with no damage or signs of use

We Cannot Refund/Cancel Your Purchase If:
• The products are damaged; with signs of use
• The items were a special order and/or made to your specification.

Incorrect Products

If the products sent are incorrect from specified on ordering we are notified within 7 days of delivery. We shall arrange collection and for the correct products to be sent. If the products, however, are correct to the specified products on order, we shall take no responsibility for items that do not fit or are not correct in the eyes of the customer. The products sent are given in the detail of the customer or on the specification of the standard car.

The collection of the products can be arranged for a refund or another product to be sent in its place, however, this would be subject to a 15% handling fee as well as courier costs to be paid for by the customer.

Customwheelsno1 is not responsible for any labour charges incurred during fitment. Labour charges incurred relating to installation, fitment, replacement or removal are not covered by Customwheelsno1.

If an incorrect product has been dispatched and delivered, please ensure that the items are not used under any circumstances. Once you have checked the items and informed Customwheelsno1 of the error, we will contact you and have the incorrect product replaced.

Sale and Clearance

All sale and clearance items are non-returnable or refundable. These items are on sale as overstocked lines, discontinued products, damaged and/or marked. The sale of these items is final at the point of delivery.

Delivery time scale

Any delivery time or date given is an estimate only and not a term of the contract. Please ensure you have checked the delivery-specific details online for detailed information. We are not liable for any loss or damage in respect of any delay in the delivery howsoever arising.

If the item(s) are dispatched and delays are experienced with the courier, Customwheelsno1 is not responsible for the loss or delay of any item(s) and direct contact with the courier should be made. We strongly recommend taking delivery of your new products before booking installation, and garage appointment. Customwheelsno1 is not responsible for the loss or delay of any item(s) and direct contact with the courier should be made.

Delivery Address

To protect you against online fraud, in accordance with Paypal selling regulations, and in line with the FCA for credit applications. we will only be able to deliver to the address you have specified at the point of checkout. We can not change this address after the point of completing payment and passing card/credit security checks. Please check your order and ensure you have selected the correct delivery address.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and Refunds).

Delivery Insurance

Standard delivery insurance covering £20.00 for loss or damage. Damaged product claims are capped at £20.00. If you need extra insurance, please contact us before placing an order.

International Deliveries

Our P&P quotations cover the cost of postage and packaging to your destination. This does not cover domestic import customs charges which may apply after delivery.

Any delivery time or date given is an estimate only and not a term of the contract. Please make sure you have checked the delivery-specific details online or contact us in advance. The company shall not be liable for any loss or damage in respect of any delay in the delivery howsoever arising.

The courier may not require a signature for the delivery and could leave this in a safe place in line with the courier’s own terms and conditions. Once we have proof of delivery from the courier with or without a signature, the contract is complete and non-delivery claims can not be accepted or processed. If you require an upgraded delivery service, please contact us in advance.

Handling complaints

In the unlikely event of a complaint, we promise to deal with you in a fair, confidential and effective manner. Your complaint will be acknowledged within five working days and you will be kept informed of our progress. We take customer service very seriously and will always make every effort to resolve any dispute to a positive conclusion.